Delivery Policy
Where All Do We Deliver?
We deliver to all and any postal address around the World through courier serives like DHL, UPS or whichever is suitable for your country.
Transit Risk
Mehak Boutique ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Mehak Boutique will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
Shipment And Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or, by logging in to the My Account section on our site.
Please do ensure to keep a track on the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners.
For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.
Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may email us your alteration request and the needful will be done.
Multiple Address Order
Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.
Incorrect Or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Mehak Boutique. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
Time To Ship
Our shipping time for most of the items are 7-10 days. It is advisable to Email us with the item codes to get more accurate time to ship estimate.
In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 15 business days of placing the order.
And In Case There Is A Delay In Shipping?
If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in fullfilling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Availability"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.
At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.
Types Of Shipping
Standard Shipping .
Standard Shipping usually takes 7-10 business days. If opted for Customized Stitching, additional 7 working days are applicable on delivery time.
Billing Address And Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
What Happens If My Order Is Lost In Transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desk section or you can Email Us.